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Here at CPK Supply we strive to make your online shopping experience an excellent one. Here are answers to some questions you may have. Don’t see your question? Call us or use our online form to ask.

Will my item look exactly like the picture?

We make every effort to provide you accurate, high quality images and sizes to make sure you get the piece you want. Some images may vary slightly depending on your monitor settings.

How do I place an order?

The easiest way to order is online through our shopping cart.  If you would like to order by mail, print out our mail order form, complete, sign and mail to us at: CPK Supply, Attn: Orders, P.O. Box 110, Williamsport, MD 21795

Do you charge Sales Tax?

There is no sales tax collected for items shipped outside of Maryland. We charge the standard sales tax to all Maryland orders. If you are ordering for a tax-exempt organization, please email us for necessary information at service@cpksupply.com

How can I pay for my order?

We gladly accept Visa, MasterCard, American Express, Discover, PayPal, Check, Cashier’s Check or Money Order. Please note: your order will be held until your check or cashier’s check or money order clears the bank before being shipped.

Will I get a shipping confirmation?

We will send out an email to you with your tracking information when an item has shipped.

How will my item ship?

In most instances we use UPS for shipping but we also utilize USPS and Fed-Ex. For larger orders, they may be shipped through a freight company. Regardless, you will be notified of the shipment with a computer generated tracking number.

How long will it take for me to get my item?

Shipping time-frames can vary with different items and areas through-out the country. If an estimated time-frame is not listed on the individual products page, please email us at info@cpksupply.com. Please bear in mind that this is an estimated time-frame.

What do I do when my item is damaged?

All damages must be reported within 48 hours of receipt of the item. We have an excellent staff on hand to assist you with any issues you may have with your shipment. If your item is damaged, please make sure to keep all of your original packaging the item came in then review our Return Policy for details. We will assist you through-out the whole process to make it as painless as possible for you and to make sure you receive your original order immediately.

What if I want to return my item?

Please review our Return Policy Page for details.

What if I have other questions?

Please go to our Contact Page to find the contact information for the department you need.

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